Frequently Asked Questions (FAQs)

We procure our products directly from the Indian manufacturers such as Alpha Pharma,Cipla, Sun Pharma. All the products supplied by us meet the International standards in terms of quality and packaging.

We provide you prompt and exceptional service. We also do free International shipping and express delivery within 72 hours to some countries. If the customer is not satisfied with the product, we have a No Questions Asked Refund Policy.

We use secure communication protocol between you and us .We follow strict data privacy practices and do not share any data with third party.

Reach us at Currently we provide support in English language.

We provide free shipping for all the orders above USD 100.

Yes. But if you are unavailable, then you can collect the parcel from your local post office.

We use Express Mail Service (EMS) or Registered Airmail, depending on the destination country.

Sure. But for collection from post office you’d need to show your personal ID.

We ship everywhere in the world wherever drug importation is allowed.

Within 48 hours from the date of reflection of payment in our system.

Yes, as soon as we receive your payment we send you an email with the Tracking Number within 48 hours through which you can track the location of your order.

We assure all our deliveries in 8-12 business days but in some cases the order may get stuck in customs and cause delay.

We assure Reshipment or Refund in these cases.We do not offer reshipment to Australia, New Zealand , Canada, Singapore, South Korea.

8-12 business days from the date of purchase.

No, we do not  offer expedite shipping but we have seen our orders being delivered before time. So you can expect early deliveries.

We constantly track the order from our end. If anything like this happens, we reship the order immediately on realization without asking any questions.

NO. The parcel is discreetly packed for complete privacy. The double layering of opaque packing material disables the visibility of the contents inside completely.

Yes, but the order delivery requires signature upon delivery.

Yes, you can do that but there has to be an actual person receiving the order on your behalf at the mentioned address . We do not support this practice as it would be difficult for you to collect the parcel from the local post as they ask your personal ID before releasing it to you.

Payment Related Questions

We currently accept Bitcoin, Western Union & MoneyGram. You can easily & safely buy bitcoin using Visa, MasterCard or PayPal – see this website for more information.

(Coinmama is a 3rd Party service & we are not affiliated to them)

Yes. We do provide refunds but not if the mistake is on your side while providing the shipping address or if it’s an error of the mail forwarding service you use.We also deny refund if you are not available for order pickup or you refuse to accept the order.

Just apply the coupon code while checkout and you are good to go !

We do not need this in particular but incase of an issue with your order, phone support is the fastest way of reaching you.

No, because they don’t accept pharmaceutical businesses.

All the medications we sell in this store is legally available either over the counter or as prescription only almost everywhere. Still we suggest you to check your local country laws before ordering from us.

In loving memory of MountainMan

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